Here are some troubleshooting steps:

1) If you are going through a virtual desktop (i.e. Citrix) or a VPN for your Internet/Computer access – this can cause video quality issues.  Please go through a local browser or turn off your VPN to improve the quality of the video streaming.

2) Clear your cache on your Internet browser.  You can click here to see how for your specific browser.

3) Restart your computer.

4) Reboot your Internet router/modem.

The Internet can be a fickle thing sometimes, especially when trying to stream videos.  Sometimes the solution is as simple as turning your computer off and back on again, other times it can be a little more complex.  If the above troubleshooting steps don't resolve your issue - please let us know and we'll be happy to help explore the situation and find a solution.