BioSig Troubleshooting:

Step 1 – make sure your NMLS ID is in your profile.  It will *not* work if it is not.

Step 2 – Do not try to *exactly* recreate your initial entry.  When you first create your PIN for BioSig, the first entry is to set the PIN, the subsequent entries are to capture possible variations.  Keep your movements natural, don’t try to be precise.

Step 3 – Keep your PIN simple and memorable.  Don’t be complex, don’t be fancy – the purpose of this is to verify identity, not lock down or protect.

IF you have further issues, I would strongly recommend reaching out to BioSig directly through their helpdesk (linked in the BioSig how to video’s description): https://biosig-nmls.zendesk.com/hc/en-us

As NMLS CE providers we do not have access to BioSig directly.  We cannot reset passwords or verify, nor can we troubleshoot internally why you might be having issues beyond the above steps and recommendations.  BioSig does have a good FAQ and ticketing system with < 2 hour response time during business hours M-F.

I would also request that once you’re done with your CE, when you get the survey from the NMLS for your completed courses – give them honest and detailed feedback about BioSig.  

Hope that helps! Thank you! ☺